Returns and refunds

We hope you love your Captain Kris order. If you change your mind, you have the right to cancel your order within 14 days of receiving your goods.

To request a return, please contact us within 14 days of delivery, quoting your order number. Once you have notified us, you have a further 14 days to return the item.

Items must be returned in their original condition. You are responsible for the cost of returning unwanted items unless the item is faulty, damaged, incorrect or not as described.

Once your return has been received, we will issue your refund within 14 days. Where applicable, your refund will include the original standard delivery charge. Additional costs for upgraded or express delivery are not refundable.

We may reduce the refund if an item has been handled beyond what would reasonably be necessary to inspect it, resulting in a loss of value.

Damaged, faulty or incorrect items

If your order arrives damaged, defective, incorrect or not as described, please contact us as soon as possible with your order number, a description of the problem and, where appropriate, photographs of the item and packaging.

We will arrange a replacement, repair or refund as appropriate and in accordance with your statutory rights.

Personalised or custom-made items

Items made specifically to your requirements or personalised for you cannot normally be returned simply because you have changed your mind. This does not affect your rights if the item is faulty, damaged or not as described.

Nothing in this policy affects your statutory rights.